Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, deposits, withdrawals, and when you contact customer support. This typically includes details such as your name, date of birth, email address, contact information, and payment-related data necessary to provide our services.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our website. This can include your IP address, browser type, device identifiers, operating system, pages viewed, time spent on the site, and referral sources. This information helps us understand user behaviour, improve our platform, and maintain its security.

How Information Is Used

We use the collected information to operate and improve our services, process transactions, manage your account, provide customer support, personalise your experience, and ensure a safe and fair gaming environment. Information may also be used for analytical purposes, to detect and prevent fraud, and to communicate important updates or promotional offers where permitted.

Data Sharing

Information may be shared with service providers where necessary to support our operations, such as payment processors, hosting providers, customer support platforms, and marketing partners. These third parties are contractually required to maintain appropriate levels of confidentiality and security. We may also disclose information if required to do so by law, to protect our legal rights, or in connection with a business transfer.

Cookies and Similar Technologies

We use cookies and similar technologies to enable certain features, analyse website traffic, remember your preferences, and deliver a better user experience. These technologies may collect anonymous or pseudonymous data about your browsing activity. You can manage your cookie preferences through your browser settings, although disabling some cookies may limit your ability to use certain features of the website.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy or as required by applicable laws and regulations. Once no longer needed, we take steps to securely delete or anonymise the information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.

User Privacy Requests

You may contact us regarding your personal data, including requests to access, update, or delete the information we hold about you. We will respond to such requests in a timely manner and in accordance with applicable legal requirements. Please note that we may need to verify your identity before processing any request and that certain information may be exempt from deletion where we have a legitimate reason or legal obligation to retain it.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with the revised effective date. We encourage you to review this policy periodically so that you remain informed about how we collect and use your information.

By continuing to use LuckyWave Casino, you acknowledge that you have read and understood this Privacy Policy.